Millennials are all-in when it comes to using their devices for banking but aren’t necessarily all-in when it comes to proactively securing those devices from potential fraudsters.
Director, Digital Products
Apple Pay’s introduction to the web comes with several noteworthy distinctions and potential challenges.
Manager, Product Strategy
Patience is key as the U.S. continues to roll out EMV technology.
Product Manager, Credit
Community FIs should consider underbanked consumers low-hanging fruit ripe for more optimal banking experiences.
Community financial institutions (FIs) should look beyond the widely held notions about Millennials’ spending and saving habits.
VP, SmartGrowth
Subway is investing significantly in its digital channel to deliver a better overall consumer experience.
What consumers want from their FIs in terms of banking solutions is often as diverse as the consumers themselves.
VP, Risk & Consumer Services
Blockchain lends security because it stores precious digital cargo in blocks that are digitally stamped and distributed across multiple sites.
Chief Technology Officer
Within the course of an hour, four TMG experts took the stage at the Omni Nashville Hotel to provide quick-hitting presentations on key TMG and industry updates.
VP, Marketing & Brand Strategy
To understand our future, we must imagine the unimaginable, think exponentially and embrace the power of human ingenuity.
Chief Executive Officer
“Omnichannel” is more than just a recent buzzword. It represents an expectation consumers have from their experiences with their merchants and their FIs. By understanding what drives consumers in this omnichannel environment, FIs can work to optimize the path to purchase.
Of the millions of Americans with smartphones, 55 percent reported using them for mobile banking last year. This illustrates how mobile banking has transformed the way consumers interact with their financial institutions (FIs).
While big data can help spot business trends and support fact-based decision making, small data contains the real information – the traces of consumer behavior left behind by actions taken every second of every day.
To keep pace with rapidly changing expectations, FIs should consider a different approach to managing the consumer experience. This means embracing the speed and functionality digital channels offer.
Mobile banking is an evolving and growing form of banking, which continues to have a significant impact on how American consumers conduct day-to-day financial transactions.
Growing smartphone and tablet usage, along with a rising number of online merchants, is driving an increase in online spending.
The introduction of Walmart Pay is a good example of a shift in the digital payment experience for consumers.
Consumers increasingly want convenience in every aspect of their daily lives, including how they buy their groceries. Enter the new smart fridge.
As voice-activated conveniences become more commonplace in consumers’ daily lives, consumers may expect their FIs to provide the same hands-free functionality.
Although marketing to Millennials seems like a no brainer, FIs need to be strategic in their efforts.
Community FIs can help protect consumers from mobile payment fraud by educating them on how to securely use mobile payment apps.
Fraud Prevention Manager
Consumers place value on a variety of credit card features, and unfortunately, creating a one-size-fits-all card isn’t possible.
While digital interactions can be key in providing positive consumer service experiences, they should not replace valuable human interactions.
To remain relevant, card issuers should offer consumers card conveniences and benefits that best meet their needs.
As more Millennials establish and advance their careers, they will seek out FIs to help manage their finances. The FIs likely to be strong contenders in this arena are those that make a significant effort to fulfill Millennials’ expectations.