How does an industry built on personalized human service maintain its relevance in a data-dominant world?
Consumers want to transact in a multitude of ways: by phone; at an ATM or shared branch kiosk; inside a credit union branch; by PC, tablet or smartphone; or using an IVR system.
To create exceptional banking experiences for today’s consumer of payment services, credit unions must marshal data from digital solutions.
How can your credit union leverage this information to deliver even greater value to members, and in turn, achieve top of wallet status for your cards programs? Here are three ideas…
According to Marketwatch, the 2017 holiday shopping season promises to be the second best since the end of the great recession – growing by 5.7 over the 2016 season.
Marquee tech brands are venturing into digital payments, crowdfunding and more. Is this the new frontier for financial services?
Even as new forms of electronic payments explode on the scene, we continue to hear it: Cash is king.
Is innovation really rampant in financial services? This week’s must-reads highlight global award-winners and Money 20/20 trends, but also pose the question of iteration vs. true innovation.
As biometric technology improves and more use cases evolve, we discover more about the benefits, risks and the growth potential of the technology each day. In fact, here are three things we’ve recently learned about the technology.
The Money 20/20 conference, held in Las Vegas last week, always brings the best buzz in payments and security innovation. We cherry picked coverage from the conference in our must-reads below.
What does it take to be authentic in today’s world? For those of us who are concerned about card security, the answers vary.
We’re all for digital adoption, but this week’s news raised questions even for the technology-forward Must-Reads team. Would you volunteer to be implanted with an RFID chip if it made logging in to your computer, opening office doors and buying chips at the break room vending machine faster and easier?
How you interact with members defines your brand in their eyes more than any other factor.
We are living in exponential times. Just as we figure out a new technology, an even newer one comes on the scene. This is one of the many reasons why digital transformation experts advise business leaders to focus on the user, not the technology.
Are ATMs and branch banking over? Not all signs point to yes, but mobile banking and new digital channels are giving cash, legacy channels and good old-fashioned retail locations a run for their money.
Who is your competition? Is it the credit union across town? The mega bank branch down the street? Is it SoFi, Ally, Western Union, Walmart or Amazon?
Although they are often referred to as “digital natives,” consumers raised in the Internet age have expectations that go far beyond technology. For them, a great experience is less about the app, tool or channel used to deliver that experience and more about the intuitive, frictionless and hyper-personalized way it’s delivered.
The long-awaited Zelle P2P network is rolling out nicely, while payments insiders watch the launch of Apple’s new P2P service with interest.
A wide variety of touch points and decisions can define a member’s credit union journey.
It’s not easy staying safe. If it’s not the 1 billion cyberattacks you’re suffering every year, it’s your members oversharing their biometric data with fraudulent accounts on social media.
Today’s credit union members and prospective members aren’t benchmarking credit unions against other financial institutions.
Payments, UX, fraud detection and – most significantly – consumers are all getting smarter. This week, we’re fascinated by Visa and PYMNTS’ new findings that a large majority of connected consumers want an effortless shopping experience.
When Early Warning approached CO-OP about partnering on Zelle, the advantages were clear.
Waiting in teller lines used to be just that – waiting. Gone are the days of casual small talk with other patiently waiting members.
