To respond to the compromise alert:
1. Review the accounts involved in the compromise.
2. Select the account(s) you would like CO-OP to take action on by checking the box beside the account(s).
3. Using the Respond to Selected Accounts options, choose a response type. The compromised accounts decision matrix can assist with this decision (See Appendix A).
Note: Multiple responses can be sent for each compromise. Different accounts can be selected for different response options.
4. Enter a Response/Communication Option. The communication options can be used in conjunction with the Response Type previously selected. Please see Appendix B for letter information and samples. Please see Appendix C for statement message information and samples.
5. Add any additional comments that need to be added in the Account Comments section
Note: It is highly recommended that a memo be placed on the compromised accounts. This will assist the CRC when receiving calls. Add the contents of this memo in the comments section of the response form and CO-OP will place the memo on all affected accounts.
6. Once the form has been completed click on the Respond to Selected Accounts button
Note: Accounts that were selected will disappear from the Account List. Any remaining accounts will remain available for any additional responses.
Note: Responses will be processed by CO-OP within three business days.
Disclaimer: If your current auto close settings in PCF is different than your “Days Until Auto Close Response,” CO-OP will update PCF to match. Processing your CAMS Alert will take 1-2 days longer due to PCF and overnight processing. This change will also impact all accounts currently in the AT process and future ATs until PCF is reverted to the original setting.
