Important: The Co-op Dashboard will sunset by August 1, 2026. We will provide more information on its replacement and will guide you so there is a smooth and transparent transition. If you have any questions, please contact Client Care at clientcare@coop.org or your Service Executive.
This daily report allows the financial institution to evaluate the delinquency level of your portfolio.
The following information displays on this report:
- Delinquent Dollar Amount
- Number of Days the Cardholder is Delinquent
- Date of the Last Payment and Amount
- Minimum Payment
- Cycles Delinquent
Note: The Delinquent Days value is calculated as follows - (Optis system delinquent days minus 30 days) - to be more in line with credit bureau reporting. The reason for this change is because the Optis system calculates delinquency based on the statement date and not the actual due date, which is a more positive indicator of what cardholders are in a delinquent status.
Platform: Credit on Credit
Frequency: Daily Report
How to Access:
- Select Search All Your Dynamic Reports.
- In the Filter by Report Category field, type "Collections/Delinquency Reporting".
- Select Delinquency Analysis Report.
- Select Run Report.
- Select required field:
- External Status
- Days Delinquent (1 to 150)
- Month - Year
- Internal Status
- Select optional fields:
- Amount Delinquent (1 to 50,000)
- Select View Report.
