Outbound CU Transfer Detail Report

The Outbound CU Transfer Detail Report includes information about calls transferred back to the financial institution. 

How to Access:

1. Select Search All Your Dynamic Reports.
2. In the Filter by Report Category field, type "Phone Reporting".
3. Select Outbound CU Transfer Detail Report.
4. Select Run Report.
5. Select required fields.
6. Select View Report.

Field Definitions: 

Client: Financial institution name. 

Date Time (CT): Date and time of transfer. 

CU Transfer Warm: Transfer number is entered manually. 

CU Transfer Quick: Agent transfers to a client-programmed number. 

Numbers Dialed: The number to which the call was transferred. 

Agent Name: Agent that transferred the call. 

Contact ID: Call identification number. 

Department of Direct Transfer: Financial institution department to which the call is transferred. 

Hold time in seconds: Time call was placed on hold after answer. 

Talk time in seconds: Talk time during call. 

Total call length in seconds: Aggregate of Total Talk Time and Total Hold Time. 

Wrap Code: Agent-selected description of the call.