TAGGED:
Dynamic Reports
Wrap Code Report / Wrap Code Legacy Report
This report shows the general reason for a call into Client Care based on the code assigned by the CRC representative.
Platform:
- Credit on Credit
- Credit on Debit
- Debit on Debit
Frequency: Weekly Report
Note: Reports dated prior to October 12, 2018 will be renamed under "Wrap Code Legacy Report." To generate new reports after this date, use the "Wrap Code Report."
How to Access:
- Select Search All Your Dynamic Reports.
- In the Filter by Report Category field, type "Phone Reporting".
- Select Wrap Code Report.
- Select Run Report.
- Select required fields:
- Start Date
- End Date
- Wrap Code
- Queue Name
- Select View Report.
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