Dynamic Reports

Wrap Code Report / Wrap Code Legacy Report

Published 06/02/2021 03:03 PM CDT

HIGHLIGHTS

      Important: The Co-op Dashboard will sunset by August 1, 2026. We will provide more information on its replacement and will guide you so there is a smooth and transparent transition. If you have any questions, please contact Client Care at clientcare@coop.org or your Service Executive.

    

This report shows the general reason for a call into Client Care based on the code assigned by the CRC representative.

Platform:

Credit on Credit
Credit on Debit
Debit on Debit

Frequency: Weekly Report

Note: Reports dated prior to October 12, 2018 will be renamed under "Wrap Code Legacy Report." To generate new reports after this date, use the "Wrap Code Report."

How to Access:

Select Search All Your Dynamic Reports.
In the Filter by Report Category field, type "Phone Reporting".
Select Wrap Code Report.
Select Run Report.
Select required fields:

Start Date
End Date
Wrap Code
Queue Name

Select View Report.

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