Make Payment

The Make Payment function allows you to make a one-time payment on a cardholder’s account from any financial institution.

The following payment guidelines apply:

• A maximum of one payment is allowed per day. (Sun - Sat.).
• All payments submitted before 5:00 pm CT will post to the cardholder’s account the next business day. (M-F except holidays).
• The payment cannot exceed the current balance on the account.
• A Notification of Change would be received on the financial institution’s ACH file. It is a zero dollar item with a tran code of 26 indicating it is a NOC on a debit transaction. It will be sent directly from the Fed.

To make a payment, under the Payments menu click on Make Payment.

Pending Payments Field Descriptions

If there are any payments currently pending on an account, the pending payments section will populate.

Confirmation Email Address: This field allows for the cardholder’s email address to be entered so they can receive email notification of their auto pay setup, edit, or enrollment. Check mark the box to the right if the cardholder declines receiving a confirmation email.

Status: Designates a payment is scheduled to be made on the account.

Right Time Payment: Designates if a payment is a right time payment. The right time payment feature functions as a real-time authorization for credit card accounts. After a payment has been made the system temporarily adjusts the cardholder’s available credit and delinquency information so purchases can be made immediately. At nightly processing the credit limit and delinquency information are permanently adjusted.
 

Effective Date: Date the payment will be effective.

Processing Date: Date the payment will process.

Payment Amount: Dollar and cent amount of the scheduled payment.

Payment Type: Designates if the payment was scheduled through Springboard or MyCardInfo and whether it was authorized in branch, online, or over the telephone.
 

Confirmation #: Confirmation number for the payment.

Edit: This function allows for the cardholder to Edit their payment amount.

Note: If the cardholder has an email in the Confirmation Email Address and has elected to receive notification, they will get an email notification of the edited payment amount.

Cancel: This function allows for the payment to be canceled.

Note: If the cardholder has an email in the Confirmation Email Address and has elected to receive notification, they will get an email notification of the canceled payment.

Balance Information Field Descriptions:

Current Balance: Dollar and cent amount of current balance.

Credit Limit: Maximum amount of credit extended to the account.

Last Statement Balance: Dollar and cent amount of the most recent statement balance.

Available Credit: (Real-time) Whole dollar amount of the account’s unused credit, this includes outstanding authorizations.

Last Payment: Date of the last payment posted to the account.

Payment Due Date: Date the payment is due.

Last Payment Amount: Whole dollar amount of the most recent payment posted.

Minimum Payment: Whole dollar minimum amount due to avoid delinquency from previous cycle, minus any cycle-to-date payments or credits.

Authorization Type:
 

Enter Payment Account Field Descriptions:

If a previous payment was found on the account, a ‘use account previously used for payment’ and ‘enter different account for account payment’ radio button will appear.

Account Description: A drop down menu to select the type of account the payment will be debited.

Account Number: Input the account number from which the payment will be debited.

Routing Transit: Input the routing transit number of the financial institution from where the payment will be debited.

Payment Date: Effective date for the payment, not to exceed 6 months in future.

Payment Amount: Input the desired payment amount.

To Make a Payment:

1. Using the drop-down menu, select the account description.
2. Enter the account number.
3. Enter the routing transit number.
4. Enter the payment date (current date or future date).
5. Enter the payment amount.
6. Click on Next.

Note: All payments submitted before 5:00 pm CT will post to the cardholder’s account the next business day. (M-F except holidays).

 

7. Read the disclosure to the cardholder. Once you have received verbal confirmation from the cardholder, check the Cardholder Authorized box. Once the remaining information has been provided you can submit the payment by clicking Confirm Payment.

If you would like to print a copy for the cardholder, click on View Printer Friendly Version.
 

If the member opted to receive an email confirmation regarding their payment, here is an example of what they could receive.