Make Payment

The Make Payment function allows you to make a one-time payment on a cardholder’s account from any financial institution.

The following payment guidelines apply:

• A maximum of one payment is allowed per day (Sun - Sat).
• All payments submitted before 5:00 pm CT will post to the cardholder’s account the next business day (M - F, except holidays).
• The payment cannot exceed the current balance on the account.
• A Notification of Change is received on the financial institution’s ACH file. It is a zero dollar item with a tran code of 26 indicating it is a NOC on a debit transaction. It is sent directly from the Fed.

To make a payment, under the Payments menu select Make Payment.

Pending Payments Field Descriptions:

If there are any payments currently pending on an account, the pending payments section will populate.

Confirmation Email Address: The cardholder’s email address where they can receive email notifications of their auto pay setup, edit, or enrollment. Select Cardholder declines to receive email notification if applicable.

Status: Designates a payment is scheduled to be made on the account.

Right Time Payment: Designates if a payment is a right time payment. The right time payment feature functions as a real-time authorization for credit card accounts. After a payment has been made, the system temporarily adjusts the cardholder’s available credit and delinquency information so purchases can be made immediately. At nightly processing, the credit limit and delinquency information are permanently adjusted.
 

Effective Date: Date the payment will be effective.

Processing Date: Date the payment will process.

Payment Amount: Dollar and cent amount of the scheduled payment.

Payment Type: Designates if the payment was scheduled through Springboard or MyCardInfo and whether it was authorized in branch, online, or over the telephone.
 

Confirmation #: Confirmation number for the payment.

Edit: This function allows for the cardholder to edit their payment amount.

Note: If the cardholder has an email in the Confirmation Email Address and has elected to receive notification, they will receive an email notification of the edited payment amount.

Cancel: This function allows for the payment to be canceled.

Note: If the cardholder has an email in the Confirmation Email Address and has elected to receive notification, they will receive an email notification of the canceled payment.

Balance Information Field Descriptions:

Current Balance: Dollar and cent amount of current balance.

Credit Limit: Maximum amount of credit extended to the account.

Last Statement Balance: Dollar and cent amount of the most recent statement balance.

Available Credit: (Real-time) Whole dollar amount of the account’s unused credit, including outstanding authorizations.

Last Payment: Date of the last payment posted to the account.

Payment Due Date: Date the payment is due.

Last Payment Amount: Whole dollar amount of the most recent payment posted.

Minimum Payment: Whole dollar minimum amount due to avoid delinquency from previous cycle, minus any cycle-to-date payments or credits.

Authorization Type: The method of payment authorization. 
 

Enter Payment Account Field Descriptions:

If a previous payment was found on the account, the options for Account previously used for payment and Enter different account for account payment appear.

Account Description: A dropdown menu to select the type of account the payment will be debited.

Account Number: Input the account number from which the payment will be debited.

Routing Transit: Input the routing transit number of the financial institution from where the payment will be debited.

Payment Date: Effective date for the payment, not to exceed six months in future.

Payment Amount: Input the desired payment amount.

To Make a Payment:

1. Using the dropdown menu, select the account description.
2. Enter the account number.
3. Enter the routing transit number.
4. Enter the payment date (current date or future date).
5. Enter the payment amount.
6. Select Next.

Note: All payments submitted before 5:00 pm CT post to the cardholder’s account the next business day (M-F, except holidays).

7. Read the disclosure to the cardholder. Once you have received verbal confirmation from the cardholder, select Cardholder Authorized. Once the remaining information has been provided, submit the payment by selecting Confirm Payment.

To print a copy for the cardholder, select View Printer Friendly Version.

Example of payment confirmation sent to cardholder: