Payment Viewer

Payment Viewer allows you to search and view cardholder payments made via the IVR, Springboard and CO-OP MyCardInfo for the previous 6 months. Payments that are scheduled can be cancelled the same day they are entered, if before 5:00 pm CT.

Under the Payment menu, click on Payment Viewer.

 

 

Field Descriptions:

Confirmation #: The confirmation number that was displayed when the payment was submitted.

DDA #: The account number used to make the payment.

Routing Transit: Routing transit number of the financial institution from where the payment was debited.

Payment Type: Designates if the payment was scheduled through Springboard or MyCardInfo and whether it was authorized in branch, online, or over the telephone.

 

Payment Type Valid Options
IVR	Payment was authorized by the cardholder over the phone via the IVR
OpenServices PPD	Payment was authorized by the cardholder in person, by mail, or fax via OpenServices
OpenServices TEL	Payment was authorized by the cardholder by telephone via OpenServices
OpenServices WEB	Payment was authorized by the cardholder on the web via OpenServices
Springboard PPD	Payment was authorized by the cardholder in person, by mail, or fax via Springboard
Springboard TEL	Payment was authorized by the cardholder by telephone via Springboard
TMGMyCardInfo	Payment was authorized by the cardholder on the web via MyCardInfo
UniFI API	Payment was authorized by the cardholder on the web via the UniFI API

 

Limit by Payment Amount:

Minimum Amount: Input minimum dollar amount for search (optional)

Maximum Amount: Input maximum dollar amount for search (optional)

Limit by Date:

Earliest Date: Input earliest search date (optional)

Latest Date: Input last search date (optional)

 

To Cancel a Payment

 

1. Under the Status column, select the blue X.

 

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2. If the cardholder wishes to cancel the payment, enter their email information in the Email Address box to send them an email notification of the cancellation.
   
   If the cardholder does not want to receive notification, check the box Cardholder declines to receive email notification.

 

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3. To schedule another payment, go to the Make Payment option.