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Springboard Manage

Secure Exchange

The Secure Exchange feature allows for a secure transfer of messages with up to four megabites of data to transmit through Springboard. This allows for secure transmission of confidential information between your financial institution and us. It also allows for auditing of transferred messages.

For secure messaging without Springboard access or with attachments greater than four megabites, use Mail Express. See the Mail Express documentation for more information. 

Messages remain in Secure Exchange for 90 days. After that time, the message is purged from Secure Exchange.

 

Note: For information about managing recieving groups and unlocking users, view the Springboard Administration document. 

 

To access Secure Exchange, hover over the Manage tab and select Secure Exchange.
 


 

Field Descriptions:

Inbox: The inbox shows new messages received through the Secure Exchange.

Outbox: The outbox shows recent messages sent through Secure Exchange.

Status: The status shows the current position in the progression on sending the message.

 

Valid Codes
In Progress

Occurs during the Create New Message stage. The message is started but has not been completed, sent, or sent for review.
Cancelled The user decided to cancel before sending it to the reviewer.
Failed Account validation fails during message creation (either in the body or on an attachment).
Success Successfully validated (if required) and sent to recipients.

 


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Secure Exchange Create New Message Add Attachments Secure Exchange Search Inbox Search Results Outbox Search Results
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