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Springboard Maintenance
General Updates
You can update selected information on an account using this option. Hover over the Maintenance menu, under Account Properties click on the General Updates link.
Note: Anything edited on the General Updates screen will apply at the Master Account level.
Field Descriptions:
Checking Account: Master level checking account number.
Savings Account: Master level savings account number.
Note: This will be the account number funds are drawn from if an auto pay flag is set.
Credit Life Code: Indicates whether the account has credit insurance.
| Valid Codes | |
|
0
|
Do Not Charge |
|
1-9
|
Charge |
Credit Score Code: Used to assign any codes or values specific to the credit bureau score, 3-positions in length. Not edited by Fiserv, so it can be specific to the financial institution.
Credit Bureau Special Comment Code: Code assigned for reporting to credit bureaus.
| Valid Codes | |
| Blank | No comment |
| AB | Debt being paid by insurance |
| AC | Paying under a partial payment agreement |
| AH | Purchased by another lender |
| AI | Recalled to military duty |
| AP | Credit Line Suspended |
| AS | Closed due to refinance |
| AT | Closed due to account transfer with same client ID |
| AU | Account paid in full for less than full balance |
| AV | First payment never received |
| AW | Affected by natural disaster |
| B | A credit counseling service is managing payment for the cardholder |
| BL | Credit card lost or stolen |
| BO | Foreclosure proceedings started |
| BT | Principal deferred/interest only payment |
| CI | Account closed due to inactivity |
| CJ | Credit line not available |
| CK | Credit line reduced due to collateral depreciation |
| CL | Credit line suspended due to collateral depreciation |
| CM | Collateral released |
| CN | Loan modified under a federal government plan |
| CO | Loan modified |
| M | Credit line closed by grantor |
| O | Account transferred to another lender |
| S | Special handling |
Credit Bureau Special Comment Code: Code assigned for reporting to credit bureaus.
| Valid Codes | |
| Blank | No comment |
| AB | Debt being paid by insurance |
| AC | Paying under a partial payment agreement |
| AH | Purchased by another lender |
| AI | Recalled to military duty |
| AP | Credit Line Suspended |
| AS | Closed due to refinance |
| AT | Closed due to account transfer with same client ID |
| AU | Account paid in full for less than full balance |
| AV | First payment never received |
| AW | Affected by natural disaster |
| B | A credit counseling service is managing payment for the cardholder |
| BL | Credit card lost or stolen |
| BO | Foreclosure proceedings started |
| BT | Principal deferred/interest only payment |
| CI | Account closed due to inactivity |
| CJ | Credit line not available |
| CK | Credit line reduced due to collateral depreciation |
| CL | Credit line suspended due to collateral depreciation |
| CM | Collateral released |
| CN | Loan modified under a federal government plan |
| CO | Loan modified |
| M | Credit line closed by grantor |
| O | Account transferred to another lender |
| S | Special handling |
Note: Please see Credit Bureau documentation for more information about credit bureau special comment codes.
Credit Line Review: Field indicating when the credit line has last been reviewed.
| Valid Options | |
|---|---|
| 9997 | The account is not subject to review for the credit line increase or decrease |
| 9989 | The account is not subject to review for a credit line decrease |
| 9999 | The account is not subject to review for a credit line increase |
| (MMYY) | Message indicating to enter the month and year of the credit line review date |
Home Equity Indicator: Use this flag to offer a line of credit secured by home equity.
| Valid Options |
|
Not a home equity account
|
|
Home equity account opened before 1988
|
|
Home equity account opened after 1987
|
Note: Only to be used by clients with an established home equity program.
Home Equity Maturity Date: Date the home equity account is due for renewal.
Statement Cycle Code: Code determining when the cardholder’s account will cycle. This field for most institutions will be able to free form this field with numerical values ranging from 1-28. As an example, if the cardholder wished that their account cycled on the 15th of the month, this code should be updated to 15 to change the statement cycle.
Note: When adjusting cycle dates, allow 27-35 calendar days between the old cycle date and the new cycle date.
Note: To limit the amount of cycle codes available, the financial institution can choose to limit these to a drop-down list of options. This can be set up by contacting your Velera contact.
Statement Hold Code: Code representing if a hard copy statement is produced and where the hard copy statement is sent.
| Valid Codes | |
|---|---|
| C | Sort hard copy statements according to account number and mail to financial institution |
| D | System-generated code that represents default strategy ZBFD has been assigned to the cardholder (for restricted use) |
| N | Send hard copy statement to cardholder |
| R | Returned mail; do not print a hard copy statement (for restricted use) |
|
Note: When address is changed, system automatically changes the R to an N.
|
|
| S | Send statement to FD Fraud Management Services (for restricted use) |
| V | Send statement to cardholder, enlarge to 11X14 |
| W | Do not print a hard copy statement. Instead, produce the statement only for CIS (Customer Inquiry System) and on microfiche |
| Y | Send hard copy statement to the financial institution |
| Blank | Send hard copy to cardholder |
Operator ID: Identifier of who will receive statements sent to your financial institution (not applicable).
Alternate Language: Desired language for cardholder communications and billing.
Business Account Identifier: System-generated account relationship code representing an account as either a control account, subaccount, or individual pay option account.
| Valid Codes | |
| C | Control Account |
| I | Individuyal Pay Option Account |
| S | Sub account |
Annual Statements: Identifies whether the cardholder is to receive annual statements at year end.
Note: PCF must be set up and communications must be built in the alternate language for this option to work, otherwise the system will default to English.
Interest Switch: Use this field to prohibit fees and finance charges from posting to the account.
Employee Account Indicator: Field indicating whether or not the cardholder is an employee of the financial institution.
| Valid Options | |
| Y | Employee of the financial institution |
| N | Not an employee of the financial institution |
To Update an Account:
- Update information in the appropriate field.
- Click Update to complete the transaction.
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