Compromised Accounts

Compromised #3 - (Custom Letter Number)

ABC Financial Institution

PO BOX 10409

Des Moines, IA 50306

 

Cardholder Name

123 Oak St.

Any town, USA 12345-6789

 

RE: 1234 5678 9012 3456

Dear Cardholder Name,

<<FI NAME>> was recently notified that your credit card information may be at risk for possible fraud. Your credit card data was possibly compromised at a third party location. Since your security is our top priority, we have reissued you a new card.

Once you receive your new VISA card with a new account number, follow these steps to begin using your new card:

  1. Activate your new card by calling the number displayed on the front of the card.
  2. Destroy your old card.
  3. Contact any merchant whom you have set up for automatic bill pay as soon as possible to avoid any disruptions. (Examples: internet service providers, telecommunications providers, health clubs, etc.).

You can also take additional steps to protect your account against fraud:

  1. Review your statements on a monthly basis.  If you see any suspicious transactions, report them to <<FI NAME>> immediately.
  2. The Fair Credit Reporting Act may allow you to place a fraud alert on your credit report. The three main credit reporting agencies are Equifax, Experian and Trans Union.
  3. If you are traveling, please notify the credit union of the dates you will be traveling.

<<FI NAME>> and VISA are serious about our obligation to protect your account. We apologize for any inconvenience this may have caused.

Sincerely,                

Card Services

<<FI NAME>>