Important: The Co-op Dashboard will sunset by August 1, 2026. We will provide more information on its replacement and will guide you so there is a smooth and transparent transition. If you have any questions, please contact Client Care at clientcare@coop.org or your Service Executive.
ABC Financial Institution
PO BOX 10409
Des Moines, IA 50306
Cardholder Name
123 Oak St.
Any town, USA 12345-6789
RE: 1234 5678 9012 3456
Dear Cardholder Name,
<<FI NAME>> was recently notified that your credit card information may be at risk for possible fraud. Your credit card data was possibly compromised at a third party location. Since your security is our top priority, we have reissued you a new card.
Once you receive your new VISA card with a new account number, follow these steps to begin using your new card:
- Activate your new card by calling the number displayed on the front of the card.
- Destroy your old card.
- Contact any merchant whom you have set up for automatic bill pay as soon as possible to avoid any disruptions. (Examples: internet service providers, telecommunications providers, health clubs, etc.).
You can also take additional steps to protect your account against fraud:
- Review your statements on a monthly basis. If you see any suspicious transactions, report them to <<FI NAME>> immediately.
- The Fair Credit Reporting Act may allow you to place a fraud alert on your credit report. The three main credit reporting agencies are Equifax, Experian and Trans Union.
- If you are traveling, please notify the credit union of the dates you will be traveling.
<<FI NAME>> and VISA are serious about our obligation to protect your account. We apologize for any inconvenience this may have caused.
Sincerely,
Card Services
<<FI NAME>>