Compromised Accounts

Compromised #1 - C1MC

ABC Financial Institution

PO BOX 10409

Des Moines, IA 50306

 

Cardholder Name

123 Oak St.

Any town, USA 12345-6789

 

RE: 1234 5678 9012 3456

Dear Cardholder Name,

This letter contains important information about your <<debit/credit>> card.

Recently we were made aware of an incident involving unauthorized access to <<debit/credit>> card account information. Unfortunately, your <<debit/credit>> card data may have been put at risk.

Your account security is our number one priority. We have put in place a fraud monitoring system that will track your account to review unusual spending. <<FI NAME>> also has a number of fraud prevention and detection experts that review transactions and abnormal patterns. It is important that you know we are here to protect account. Also, keep in mind that if you do experience fraud, MasterCard has a Zero Liability Policy. You the consumer are not financially responsible for fraudulent signature purchases if you report unauthorized charges no later than 60 days after your statement date.

Please follow these simple steps to help monitor your account:

  1. Review your statements on a monthly basis.  If you see any suspicious transactions, report them to <<FI NAME>> immediately.
  2. The Fair Credit Reporting Act may allow you to place a fraud alert on your credit report. The three main credit reporting agencies are Equifax, Experian and Trans Union.
  3. If you are traveling, please notify the credit union of the dates you will be traveling.

If you have any further questions regarding this information, please contact us at <<FI phone number>>.

Sincerely, 

Card Services

<<FI NAME>>