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Compromised Accounts

FAQs

HIGHLIGHTS
Important: The Co-op Dashboard will sunset by August 1, 2026. We will provide more information on its replacement and will guide you so there is a smooth and transparent transition. If you have any questions, please contact Client Care at clientcare@coop.org or your Service Executive.

I just took over compromised accounts, and I cannot find the report. Where is it?

On Springboard, select Manage/Reporting/Search Dynamic Reports. Select the Compromised Account Report. If it does not display here, your Springboard Administrator will need to give you access to it.

If I do not want to take an action, do I have to check a box anyway?

No, if you do not want a particular option on the response form, you do not need to make a selection under that category.

What do you want in the account comment box?

Any clarifying information, such as number of days to leave the old account open (if that option is selected).

If you are in doubt about the outcome of any option, do not hesitate to send an email to: compromise@velera.com.


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Appendices Compromised Accounts Decision Matrix Credit Letters Compromised #1 - C1MC Compromised #2 - C2MC Compromised #3 - (Custom Letter Number) Compromised #4 - C4MC Compromised #5 - C5MC Compromised #6 - C6MC Statement Messages FAQs Visa Recovery Process Visa Recovery Process FAQs Mastercard Reimbursement Registration Mastercard Reimbursement
GUIDE TABLE OF CONTENTS