Lost/Stolen

If an account has been reported Lost or Stolen, the Lost Stolen function will allow you to view information about the lost stolen report on the account.

Hover over the Maintenance menu, under the Risk option click on the Lost/Stolen link.

Lost/Stolen Field Descriptions:

Cardholder(s): Home phone, work phone, primary birth date, secondary birth date, wife’s maiden name and husband’s mother’s maiden name.

Cards Lost: Number of cards lost.

External Status: Code and description of issuer assigned status code recognized by FD to control specific account processing.

Date Lost: Date card(s) lost or stolen.

Date Reported Lost: Date card(s) were reported lost or stolen.

Previous Internal Status: Previous internal status on the account.

Previous External Status: Previous external status on the account.

Expiration Date: Expiration date on the account.

Date Last Used: Last date the cardholder used the card.

Police Notified: Police report taken - yes or no.

PIN Lost: Was the PIN lost with the card - yes or no.

Taken By: Initials of the person who took the lost/stolen report.

Possible Fraud: Possible Fraud - yes or no.

Loss Type: Code and description indicating the type of loss.

Loss Location: Code and description indicating the location of loss.

Loss Area: State abbreviation or international region code indicating area the card was lost.

Fraud Investigator: Initials of the fraud investigator.

Fraud Area: Same as the Area Lost field.

Fraud Date: Date of first fraud transaction.

Time entered: Time report was taken.

Rush Plastics: Rush indicator for new plastics.

Cross Reference 2, 3: Account numbers of cards the cardholder had previously.

SSR: For Separate Entity Clients the security suspense record is created if fraud is identified. This is a phantom account that holds the fraudulent transactions and therefore does not impact the cardholder’s balance.

Last Balance: Last Balance.

New Account: New cardholder account number.

Lost Stolen Memos: Three lines of memos about the lost account. Authorizations: date, time, terminal, auth#, description, entry method, category, zip and amount information regarding authorizations at the time the lost/stolen report was taken. See the Current Activity section for field descriptions.

Click on the Details link to prompt the Authorization Detail fields to populate with detail about the selected authorization.

Transactions: Date, Auth#, Description and amount information regarding transactions at the time the Lost/Stolen Report was taken. See Current Activity section for field descriptions.

Click on the Details link to prompt the Transaction Detail fields to populate with detail about the selected transaction.

Authorization Detail: This section populates when an authorization is selected to view. See the Current Activity section for field descriptions.

Transaction Detail: This section populates when a transaction is selected to view. See the Current Activity section for field descriptions.